Thank you for choosing ALNA Essentials as your trusted provider of premium hemp products. We are dedicated to delivering your orders in a timely and efficient manner. Please take a moment to review our shipping policy to understand the details and expectations regarding the shipment of your purchases.
SHIPPING METHODS AND CARRIERS
We utilize reputable shipping carriers to ensure reliable and secure delivery of your orders. The shipping methods available to you may vary based on your location and the products you have purchased. During the checkout process, you will be presented with the available shipping options for your specific order.
PROCESSING TIME
Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow 1 business day for order processing before it is shipped. We strive to expedite this process as much as possible to get your products to you promptly.
SHIPPING TIME AND DELIVERY
The estimated shipping time starts once your order has been processed and is handed over to the shipping carrier. The delivery time will depend on the shipping method chosen and your location. Please note that shipping times may be affected by factors beyond our control, such as weather conditions, holidays, or unforeseen disruptions in transportation services.
ORDER ISSUES AND DAMAGES
While we strive to ensure that your order arrives in perfect condition, occasionally unforeseen circumstances may lead to damages during transit. If your order arrives damaged, please contact our customer support team immediately with relevant details and photographs of the damaged items and packaging. We will work diligently to resolve the issue and arrange for a replacement or refund, as appropriate.
ADDRESS ACCURACY
Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries. We are not responsible for any additional shipping costs or lost packages resulting from inaccurate or incomplete address information provided by the customer.